What is Standard Mode?
What is Smart Mode?
Smart mode is where Homely starts flexing its capability muscles. Homely will learn about your home and how long it takes to warm up and cool down. Homely has another trick up its virtual sleeve – it checks the local weather forecast and factors that in to its schedule. That means you get the home temperature you want, when you want it. You'll probably notice that your heat pump is running more often, perhaps when you weren't expecting and that your radiators are never hotter more than lukewarm. That's Homely maximizing the efficiency of the heat pump. Just sit back and relax.
What is Smart+ Mode?
Homely works great in Smart mode. But it really comes into its own when switched to Smart+ mode:
Smart+ mode optimises your heat pump to work on smart variable tariffs, such as Agile Octopus.
Variable tariffs do what they say on the tin - you pay variable rates depending on the time of day.
Smart+ mode works in partnership with you. It understands your heating needs, pulls down all the tariff data each day and then formulates a heating schedule to ensure you get the temperatures you want, when you want them. It’s really smart. That’s why we called it Smart+.
Want to try it out? Every Homely comes with 12 months access to Smart+ included as standard. After that there is an annual fee of £25.* That’s less than a cost of coffee a month.
When used optimally, Smart+ can deliver savings of up to 30% compared with fixed tariffs.
How does Homely work?
How much does Homely cost?
Are there any ongoing costs associated to Homely?
There are no ongoing costs if you choose to run your Homely in either Standard or Smart mode. If you want to take advantage of the benefits of Smart+ mode then there is an annual charge of £25. However, every Homely comes with 12 months access to Smart+ included, so you can try it at no risk.
How long will it take for my Homely to be delivered?
We aim to fulfil orders within 3-4 working days. However, temporary Covid-19 restrictions may lead to longer delivery times of up to 7 working days. We are working to minimise any disruption.
How can I contact you?
What is the Homely Temperature Node?
The temperature node provides important information such as room temperature and humidity. The temperature node communicates wirelessly to the Hub at regular intervals throughout the day.
Where should I put the Homely Temperature Node?
The temperature node should be placed in the room that you most frequently use. The node should be placed away from direct sunlight, air flow, for example a frequently opened window, and any device that can generate heat, such as an oven or a large TV.
Which smart tariffs does Smart+ support?
I’m moving house. Should I take my Homely with me?
My Homely is damaged. How can I get it repaired?
How should I dispose of my Homely if I no longer need it?
How long is my Homely guaranteed for? What is covered by the guarantee?
Do you recommend installation is undertaken by a professional?
Yes. Homely installation varies depending on which heat pump is installed. Typically installation requires several wire connections into the indoor unit of the heat pump and temperature sensors attached to the flow pipe, return pipe and hot water tank. It is recommended that a professional installer or electrician completes the installation.
What settings are the most cost-efficient?
This depends on the type of tariff you are on - Smart is best for fixed tariffs, Smart+ for smart tariffs. The Getting the Most From guides explain how each mode works and how they could impact your bills. The guides can found here: Smart+, Standard and Smart (TBA).
Does Homely operate with multiple heating zones?
Can Homely control multiple heat pumps at the same time?
How do I set up a node for for my system?
My node has lost connection, how do I reconnect it?
Do I need an internet connection for the thermostat to operate?
How do I set Smart and Smart+ schedules to operate correctly?
Is Homely compatible with my heat pump?
Will Homely be compatible with Solar Panels, Batteries and EV?
The Homely vision is to be the beating heart of the smart home. That means integrating heating, solar energy, battery and EV. We plan to introduce these features, apart from EV, during 2021.
Does Homely function with third party thermostats and controllers?
Homely best operates with full control of the system, free from possible interference from third party equipment. We would recommend that third party thermostats are either disabled or uninstalled prior to the Homely installation. Your Homely installer may be able to assist with this.
Is Homely compatible with Nibe Uplink?
Yes, Homely is compatible with Nibe Uplink. To get set up, you first need to subscribe to both Nibe Uplink's "Manage" and Homely's Smart+ service. The system does not require the hardware purchase as Homely can fully integrate with the Nibe Uplink system. However, the standard hardware still operates effectively with Nibe heat pumps so you can decide which you prefer.
Is Homely compatible with Nibe MyUplink?
No, Homely is not currently compatible with Nibe MyUplink.
Is Homely compatible with Google Home and Alexa?
No, Homely is not compatible with these devices.