Privacy Policy

This website is owned by Evergreen Energy Limited.

Your use of our website is subject to the following terms and, by using our website, you agree to be legally bound by them. This applies whether you register your details with us or not. Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.

Privacy Policy for Evergreen Energy Limited (‘Policy’)

Evergreen Energy Limited prioritizes safeguarding your privacy. This Privacy Policy outlines the specific information we may gather from you and how we intend to utilize that information. We encourage you to carefully review this Privacy Policy at your own pace. While accessing our website, please consider this Privacy Policy in conjunction with the website’s terms and conditions.

Table of contents:

  1. Who we are
  2. Scope of this Privacy Policy and Changes
  3. How do we Collect and Use your Data
  4. What Personal Data might we Collect from you
  5. How we Use your Personal Data
  6. Data Security and Integrity
  7. Disclosure of your Personal Data
  8. Where is your Data Stored
  9. Change of Purpose
  10. Your Rights
  11. How long do we keep your Personal Data
  12. Complaints
  13. Contact Us
  14. Cookies

1.     Who we are

  • Evergreen Energy Limited, is a company registered in England and Wales under company number 07588438 and having its registered office at The Edge Business Centre, Clowes Street, Manchester, M3 5NA. In this Privacy Policy references to “We”, “our” and “us” or “Evergreen Energy” refer to Evergreen Energy Limited.
  • This is the Privacy Policy for our Websites: on,,,, and In this Privacy Policy references “Site”,“Website”, and “Websites” refer to,,,, and along with our Apps (Homely Mobile App).
  • Our mission is to guide everyone to a more sustainable lifestyle through eco-friendly living. This is why we place so much importance of establishing trust with our consumers and customers. We are committed to protecting and respecting your privacy. We will only process or otherwise disclose your personal information as described in this Policy.
  • We operate under a number of trading names which reflect the different services and products we have available to assist our customers. These include: Evergreen Energy; Easy MCS; Easy Greendeal; Easy RSS; and Homely by Evergreen Energy. When we refer to ‘Evergreen Energy’ in this Policy we rare referring to each of these trading names collectively, unless stated otherwise.
  • For the purpose of the UK GDPR and the Data Protection Act 2018, the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and any supplementary, subsequent or secondary legislation and regulations, Evergreen Energy is the data controller for your personal data, as set out in this Policy.
  • Where we refer to “personal information” in this Privacy Policy, we mean information which constitutes “personal data” under the UK version of the General Data Protection Regulation (the “UK GDPR”). This can be any information that directly identifies you (such as your name or email address), but also information that identifies you indirectly or would identify you when pieced together with other information (such as your age, gender, demographic information, IP address, and cookie identifiers/other unique online identifiers).

2.     Scope of this Privacy Policy and Changes

  • This Policy intends to provide you with information regarding how we gather and handle your personal data throughout your usage of our websites (refer to section 3.2). This includes any data you may provide when purchasing or receiving our services, creating an account or profile on our websites, downloading our apps, engaging with us as a customer through your employer or main contractor, communicating with us, subscribing to newsletters or email lists, or inquiring about our services or products. Furthermore, this policy outlines the circumstances in which we may contact you regarding our services, products, and business, as well as the necessary data we require to process in order to deliver our services and products.
  • Like our other policies, we reserve the right to periodically review and modify this Policy, and any changes will be published on,,,, and Refer to these websites to check any changes and updates to this Policy.

3.     How do we Collect and Use your Data

We gather and handle information about you only when we have a legitimate purpose for doing so and when it aligns with the legal provisions of data protection. This segment outlines the methods by which we acquire and utilize your data.

Please ensure that your personal information remains current and accurate by promptly notifying us of any changes.

3.1. Direct interactions. You may give us your Profile, Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • purchase and receive our services and/or products;
  • when you phone, email or contact us on social media
  • create an account for one of our services or Websites;
  • purchase and use or install one of our products
  • download an App;
  • you enquire about or purchase services on behalf of your employer/business;
  • enquire about or discuss our services and/or products;
  • subscribe to our newsletter or mailing list;
  • request marketing to be sent to you;
  • respond to a survey or provide feedback.

3.2 Automated technologies or interactions. As you interact with our Website and Apps, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cause 14 cookie policy for further details. We may also collect information on your heating system use and performance via our Apps and/or Homely products.

3.3 Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below.

  • From your employer or main contractor when they are a registered contractor,
  • Personalised advertising via third party marketing platforms such as, but not limited to, Meta, Google and Microsoft;
  • From an approved installer, who has installed, repaired or maintained our products/services at your home;
  • Building surveyors and specialists appointed to assess a property in relation to our services;
  • From a family member when they have been appointed or notified to us as a point of contact;
  • From a member of our household if they have been given access to your registered app accounts;
  • From banks, financial institutions and payment processing facilities;
  • Credit Check providers, Companies House and any other agreed third party references;
  • From our industry regulators and Government bodies;
  • Technical Data from analytics providers such as Google based outside the EU;
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
  • From our manufacturers, suppliers and subcontractors where they directly supply goods or services to you, so that we may control, oversee and manage the supply of these to you;
  • From Clean Air Ventures or other funding provider, where you have entered an assignment of rights contract in relation to the Domestic RHI Scheme run by Ofgem.

3.4 Where we have engaged a sub-contractor (usually an Installer) to perform some of the services to you, they may collect some personal data whilst performing such services and this will be given to us (see also section 7 below Disclosure of your Information).

4.     What Personal Data might we Collect from you

  • name;
  • address;
  • email address;
  • telephone number;
  • gender;
  • business address
  • business name
  • account number
  • job title
  • age range
  • information about any device you have used to access our Services or the websites, or download an App (such as your device’s make and model, device identifier, operating system, browser, MAC address or IP address);
  • information about the pages or sections you have visited on the websites including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them;
  • information about the Services we provide to you (including for example, what we have provided to you, when and where and, if applicable, how much you paid);
  • bank account details, payment card information, and information from credit reference agencies;
  • your account login details and profile information when you register an account with us, including your user name and password;
  • information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
  • information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication;
  • answers you provide when you respond to competitions, votes and surveys;
  • your identity, public profile, follows and likes from a social network such as Facebook (this may include your employment or education information if you include it in your public profile);
  • your use of your heating system, information on the performance of your heating system, patterns of heating behaviour and absences from the property, all for the purpose of managing the heating of your house;
  • other personal data which you may disclose to us when you use our Services at any time.

We also collect, use, retain and share anonymous or aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate data on how you use our Website to calculate the percentage of users accessing a specific website feature, or to better understand how our products function and renewable systems. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Sensitive Data (known as Special Categories of Personal Data and includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not usually collect this Sensitive Data about you and will obtain your explicit consent in the event we intend to.

5.     How we Use your Personal Data

5.1 All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We will process your personal data as follows:

  • As necessary, to meet our obligations under any contracts we are a party to (or your employer or main contractor is a party to), such as a contract to process an order from you for one or more of our Services or products including, where applicable, taking payment and carrying out support services and delivery.
  • As necessary, to comply with a legal obligation, for the following purposes:
    • Where you exercise your rights under data protection law and make requests.
    • To report to our regulators.
    • To provide and maintain tax and accounting records.
  • Based on your consent, for the following purposes:
    • To send you marketing communications (also see 5.2 Marketing).
    • To provide you with funding options for Heat Pump installations using the Installer Toolkit software.
    • To refer to third party partners in relation to their goods and services.

Based on Legitimate Interest. We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing. These include the following:

  • We may contact you for marketing purposes (see 5.2 Marketing).
  • We may review and assess your use of our services in order to better understand our business and services, as well as develop new products.
  • To set you up as the key user or administrator for your employer.
  • To contact you in relation the performance or subcontracting of services to you or your employer.
  • To manage or accounts and tax reporting.
  • To manage and support our CRM and business functions, supply chain and subcontractors.
  • To operate and maintain our Website and portal, to provide updates and new versions and ensure their performance.
  • To operate and maintain our apps and ensure their performance;
  • To ensure the operational performance of your home heating system;
  • To manage our supply chain when the supplier, logistics provider or other subcontractor directly delivers goods to, or performs services for, you;
  • To fulfil our obligations to third party funding providers where you have entered an assignment of rights contract under the Domestic RHI Scheme with Ofgem.
  • To fulfil our obligations to third party funding providers where you have entered a contract with funding from Duologi.
  • To fulfil our obligations to third party funding providers where you have entered a contract under the Boiler Upgrade Scheme Scheme with Ofgem.


5.2 Marketing

  • If you are an individual or consumer we will only market to you if you have provided your consent, have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
  • We do contact and market to existing business customers and other organisations which we believe may be interested in our services and, as such, may contact you using your business contact information in order to discuss this with you or your employer. This includes if you have a validated profile on your employer’s or main contractors account with us. We rely on our legitimate business interests to do this.
  • Nonetheless, we strive to provide you with choices regarding any marketing communication and you will be able to opt out of any communications. If you opt-out we operate a suppression list to ensure we can manage this process, which means we keep the minimal personal data necessary to ensure we do not contact you again.
  • Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of service purchase or other transactions, or when we have another legal basis to process.
  • We do not share your data for third party marketing without your consent.
  • Contact with you via third party marketing platforms such as, but not limited to, Meta, Google and Microsoft are done so in compliance with those platforms own privacy policies and terms of conditions as per sign up agreements an individual will have made directly with these platforms. Information received by us from these platforms is anonymised, however removal of data from these services should be done so via direct contact with these platforms and cannot be undertaken by Evergreen Energy or any of its brands.

6.     Data Security and Integrity

  • Evergreen Energy are dedicated to implementing reasonable and suitable measures to safeguard the Personal Information under our possession against misuse, loss, or unauthorized access. We achieve this by employing various technical and organizational strategies, including measures to address any potential data breaches. If you have any concerns regarding the misuse, loss, or unauthorized access to your personal information, please notify us promptly – see Section 13 ‘Contact Us’.
  • The Websites are designed to ensure the security of the Personal Information you provide. This information is stored on computer servers within a controlled and secure environment, offering safeguards against unauthorized access, use, or disclosure. When transmitting Personal Information, such as a credit card number, to other websites, we employ encryption measures to provide protection such as the Secure Socket Layer (SSL) protocol.
  • Although we strive to safeguard your Personal Information to the best of our ability, we cannot ensure the security of all data transmitted to the Website or other websites over the internet or similar connections. If you have been provided with a password (or have chosen one) to access specific areas of the Websites, please ensure the confidentiality and security of this password.

7.     Disclosure of your personal Data

  • We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 736 of the UK Companies Act 1985.
  • We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If our business or substantially all of its assets is acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements.
  • To protect the rights, property, or safety of us, our customers, or others.
  • If we need to disclose personal data to one of our sub-contractors and suppliers who may be providing the services or products directly to you, however, please note we ensure we have appropriate safeguards in place with these sub-contractors.
  • To other third parties with your prior consent.

8.     Where is your Data Stored

8.1 Evergreen Energy is a UK organization who operates in the United Kingdom and has its offices located within the country.

  • Our Websites are hosted within the UK or the EEA.
  • Our business operations utilize customer relationship management, marketing, and accounting systems that are based in the United Kingdom and European Economic Area (EEA).
  • We use a wide range of Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.
  • Unless we specifically state otherwise all of the CSPs that we use utilise UK or EEA-located processing facilities.
  • Our payment processors and banking arrangements are based in the UK or EEA

8.2 The data that we collect from you may be transferred to, and stored at, a destination outside the UK and European Economic Area (“EEA”). Whenever we transfer your personal data out of the UK and the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government (which is deemed to include the European Union post Brexit).
  • Where we use certain service providers, we may use specific contracts approved by the European Commission and the UK Government which give personal data the same protection it has in Europe as well as undertaking appropriate due diligence and risk assessment of that service provider and local laws.
    • We may also transfer your data outside of UK and EEA without one of the above safeguards (6.2) on an occasional basis with your consent or to perform a contract with you. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
    • Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

9               Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

10             Your Rights

Evergreen Energy recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

You possess rights under the data protection laws that you can exercise by reaching out to us. The simplest and most convenient method is to contact us via email at or see Section 13 Contact Us.

Please note:

There might be instances where we are unable to fulfil your request, such as the inability to delete your data, due to our own obligations in adhering to other legal or regulatory requirements. Nevertheless, we will consistently address any request you make, and if we are unable to comply, we will provide a clear explanation for the reason.

10.1 Your Rights Include:

  • The right to object to marketing. You can control whether or not you receive marketing email by using the “unsubscribe” button at the bottom of the email. We will action any unsubscribe request within 14 days of receipt. We will only send these to consumers and individuals with your consent or if you are an existing customer (see Marketing (5.2) below for more details).
  • The right to access your personal informationYou have the right to receive a copy of the personal information we possess about you and specific information regarding its usage. Generally, there is no fee associated with handling these inquiries. Your information will typically be given to you in written form, unless you specify otherwise or submit an electronic request, in which case we will strive to provide the information electronically if feasible.
  • The right to rectificationWe make efforts to ensure that the information we have about you is accurate and comprehensive. However, if you believe it to be otherwise, you have the option to request updates or amendments to it.
  • The right to erasure (also known as ‘the right to be forgotten’)Under specific conditions, you possess the right to request the deletion of your personal information. Instances include when the data is no longer necessary for its original purpose, consent has been withdrawn without any compelling reasons for further processing, or when compliance with national laws, legal obligations, or regulatory requirements is required. However, it’s important to note that certain legal and statutory data retention obligations may take precedence over requests made under data protection laws.
  • The right to restriction or suspension of processingIn certain situations, such as when you have doubts about the accuracy of your personal information, you have the right to request us to cease using your personal information or temporarily suspend its usage.
  • The right to data portabilityUnder certain conditions, you possess the right to request the transfer of any personal information you have shared with us to a third party of your choosing.
  • The right not to be subject to automated decision-making (including profiling)You have the right to avoid being subjected to decisions that are exclusively based on automated processes.
  • The right to object to processingFor specific instances involving your personal information, we will seek your permission. This permission can be expressed through an action or clear instruction. If we follow this approach, you retain the right to revoke your consent for any future use of your personal information. Alternatively, in certain situations, we may process your data based on legitimate interests. However, you also possess the right to withdraw this processing privilege, unless it is necessary to uphold our legal rights.
  • The right to lodge a complaint with the ICOOur expectation is that you will communicate any concerns with us initially, and we will make every effort to address them to your contentment. Nevertheless, if this proves unfeasible, you have the option to lodge a complaint directly with the Information Commissioner’s Office (ICO) if you believe that our utilization of your personal information violates relevant data protection laws and regulations.

Please see below the contact details of the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Making a complaint will not affect any other legal rights or remedies that you have.

10.2 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Please contact us at if you have any queries.

10.3 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10.4 Links

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11             How long do we keep your Personal Data

We will retain your personal information solely for the duration required to fulfill the intended purposes for which it was collected. This includes satisfying any legal, regulatory, accounting, or administrative obligations.

In establishing the suitable duration for retaining the personal information we hold, we evaluate factors such as the quantity, type, and sensitivity of the information, the potential risks associated with unauthorized use or disclosure, the purposes for which we handle the information, the relevant legal obligations, and the feasibility of accomplishing those purposes through alternative methods.

Under certain conditions, we may de-identify your personal data (rendering it incapable of being linked to you) for research or statistical analysis purposes. This may involve examining email open rates or utilizing the data to enhance our website and create new products. In such instances, we may utilize this information indefinitely without providing you with additional notifications.

Please see the below table for more details on key examples of the data we process, how long for and who it may be shared with.

Data Shared With Purpose for Collection Basis For Processing Retention Period
Cloud-based CRM system, Big Change and Hubspot system To provide accurate Customer Relationship Management records for our Customer base and to ensure we are providing a high level of service to our customers through understanding their requirements.

To communicate with you about any issue that you raise with us or which follows from an interaction between us

Contractual fulfilment/

Legitimate Interest

Retain indefinitely whilst the Customer is in contract with Evergreen Energy or 2 years post contract/consent
CircleLoop and VOIP Platform To guarantee training and quality standards, we record all calls. Additionally, recording calls enables us to effectively address customer inquiries and maintain a high level of service.

To communicate with you about any issue that you raise with us or which follows from an interaction between us

Legitimate interest 3 years
Analytics tools – Google Analytics, Facebook Pixel In order to be able to contact customers/potential customers who are interested in a product or service provided by Evergreen Energy Consent 6 months if a marketing mail is left unopened
Back Panel / Sage Pay / Stripe / Duologi / Xero To process purchase / service transactions for products and services with customers, and to ensure any transaction issues can be dealt with


To fulfil purchase requests using payment cards

To fulfil purchase requests using to apply for finance options

For accounting and taxation purposes

Documentation should any contractual legal claim arise

Obligation/legitimate interest Maximum 8 years from the date of the performance of the contract
8 years for VAT records from the performance of the contract(Note: Full card information is never held in the system in line with PCI / DSS Compliance)
CloudFlare To protect our websites and infrastructure from cyber attack or other threats and to report and deal with any illegal acts Legitimate interest Duration of use of service
Homely by Evergreen Energy (hosted on AWS) As a secure cloud hosting service in which relevant information on customers, product and service information, heating system performance, customer profile and preferences, and other personal data processed by the business is stored in accordance with this Policy. Legitimate interest/ contract/consent For the duration of any service, engagement or interaction, and for up to 6 months after, unless we otherwise are required or permitted to retain it longer (for example if managing a complaint or for tax/payment records) in accordance with the purpose the data was collected. Aggregated/anonymous data may be retained as set out in 6.1. above. For further information on retention practices for a specific data category, please see Contact Us.
Funding Calculator / Installer Toolkit


(Including sharing with subcontractors)

To advise on improved funding amounts as the cost of borrowing and materials reduces.

To contact the customer to arrange the assessment of the property

Building dimensions and installation feasibility data collected during the assessment will be stored in toolkit and utilised to provide a proposal to the customer

Consent / Contractual performance / Legitimate interest NOT completed funding calculator (didn’t click link) – Keep data for as long as re-targeting sequence lasts.

Opted in to send results but NOT booked an assessment – 18 Months

Opted in to send results but NOT booked an assessment – 18 Months

NOT Opted in to send results and NOT booked an assessment but completed funding calculator – 18 Months

Assessment Carried out and Data Collected and Stored in the Installer Toolkit – 7 Years

MailChimp We collect your name and email address to send you to information about updates relating to:

(i)              registration and account services;

(ii)            Contacting you in relation to service provision, our services and products, and account management, if you have provided contact details or a validated profile for an or registered contractor;

(iii)           This will come in the form of a newsletter;

(iv)           Other business and customer management communications.

Marketing and other communications as permitted in accordance with this Policy.

We collect your name, email address in order to maintain contact with you about your enquiry into our B2C Services

Consent/legitimate interest Whilst the customer, their employer or main contractor or otherwise has a contract in place with Evergreen Energy,  or chooses to opt out of newsletters.

Not retained if individual rejects validation email as part of registration process for their employer or main contractor with Evergreen Energy.

NOT completed funding calculator (didn’t click link) – Keep data for as long as re-targeting sequence lasts.

Opted in to send results but NOT booked an assessment – 18 Months

Opted in to send results but NOT booked an assessment – 18 Months

NOT Opted in to send results and NOT booked an assessment but completed funding calculator – 18 Months


Assessment Carried out and Data Collected and Stored in the Installer Toolkit – 7 Years

Website Contact Forms We collect your name, email and telephone number to provide you with your requested information about our products and services Consent 2 Years, unless you, your employer or main contractor becomes a customer in which case it may be longer, in line with the above retention periods.
With manufacturers, third party suppliers/installers,  logistics providers and sub-contractors providing services and supplying products on our behalf. (specifically including Danmat who manufacturer Homely products) In order to manage the delivery of products to you (as well as returns, replacements, collections and refunds), register warranties and ensure contracted services are performed as agreed, products purchased are operating correctly,  we may need to process personal data and share these with our supply chain. Legitimate interest; Contract;


Up to 8 years for VAT records from the performance of the contract. Or two years if on the basis of your consent.
Ofgem Boiler Upgrade Scheme, Clean Air Ventures or other third-party loan or funding provider. To enable you to obtained funding covering the initial purchase of a renewable system by a scheme administered by Ofgem or any equivalent Government subsidy scheme, both you and us may be contractually obligated to share information relating to maintenance of the system, administration of the account. Legitimate interest/consent Up to 8 years for VAT records from the performance of the contract
With your Distribution Network Operator Where you have chosen to have an installation of renewable technology, a DNO application may be required before or after installation. Legitimate interest/contract Maximum 8 years from the date of the performance of the contract
Regulation Accreditation Parties NAPIT/MCS/ NICEIC/ HIES In order to be able to install renewable technology recognised by the industry as quality we are registered with accreditations. We will be required to share your personal information to ensure we are following regulation requirements Therefore both you and us may be contractually obligated to share information relating to installation, maintenance of the system, administration of the account. Legitimate interest/contract


Up to 8 years for VAT records from the performance of the contract. Or two years if on the basis of your consent.

12             Complaints

If you would like to discuss a complaint, please don’t hesitate to reach out to us using the contact information provided above. We assure you that all complaints will be handled confidentially and with utmost discretion.

We are dedicated to resolving the matter promptly. We will make every effort to address your complaint and find a satisfactory resolution.

Please contact us in writing at using Section 13 ‘Contact Us’.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at

13             Contact Us

Our office hours are 9am to 5pm Monday to Friday.

13.1 Questions, comments, issues and requests regarding this privacy policy or your data are welcomed and should be addressed in writing on email to

13.2 You can also write us a letter at The Edge Business Centre, Clowes Street, Manchester, M3 5NA. Attention: Customer Service.

Regardless of the communication channel you choose, we kindly request that you inform us with the following information:

  • Your contact details or account number: We may need to reach out to you for additional information in order to effectively address and resolve your concern.
  • Background information about the issue: Please provide us with relevant details and context regarding the matter.
  • The impact the issue is having on you: Explain how the issue is affecting you personally.
  • Your desired resolution: Let us know the outcome or solution you would prefer.